FAQ

• What is the range of the scooter?

  In eco mode, the City Pro scooter can achieve an impressive range of up to 43 miles.

  Here's a breakdown of the estimated range in eco mode at different speeds:

  1. Eco Mode (9 mph): Enjoy a range of up to 43 miles.
  2. Normal Mode (20 mph): Experience a range of up to 33 miles.
  3. Sport Mode (maximum speed): Achieve a range of up to 23 miles.

  *Please note that the range may vary depending on factors such as rider weight, terrain, weather conditions, and riding style.

• What is the warranty and how does it work?

  Our industry-leading warranty is designed to make scooter ownership easy and worry-free. Here are the key details:

  -Warranty Duration: All major components of the City scooter are covered for a period of 12 months from the date of delivery.

  -Comprehensive Coverage: The warranty ensures that if any major components experience issues within the warranty period, they will be repaired or replaced at no additional cost.

  -Frame Coverage: As part of our commitment to customer satisfaction, we are updating our warranty to now include coverage for the frame (deck, neck, stem) for up to 10,000 kilometers (6,214 miles)*.

  -Learn More: For additional details and specific warranty terms, please visit our warranty policy page.

  Please note that warranty coverage may vary depending on the region and specific terms and conditions outlined in the warranty policy.

  *Please refer to the warranty policy for full details and any updates related to frame coverage mileage.

• How can I service the scooter?

  We offer servicing through our own Repair Centres as well as certified 3rd party shops. For a full list of locations, reference our Service Locator here.

• What improvements have been made to the throttle design?

  We have enhanced the throttle design to meet the demands of our customers. The new design features wider thumb pads, ergonomic mode buttons, and more resilient throttle springs, ensuring a better and more comfortable riding experience.

• Has the kickstand been improved?

  Absolutely! The kickstand has been reinforced and now features a durable plastic/nylon construction. This enhancement ensures better performance and increased stability when parking or storing your scooter.

• Has the stem hook been enhanced for better functionality?

  Yes, indeed! The stem hook has been redesigned with a built-in magnet, providing improved functionality and ensuring that it stays securely in place when folded.

• Are there handlebar turn signals for improved visibility?

  Yes, we have listened to our customers' feedback. The City Pro scooter now features handlebar turn signals, enhancing visibility and safety, especially during night rides.

• How has the folding mechanism been improved?

  The folding mechanism has undergone a complete redesign for improved stability. The new folding mechanism offers enhanced stability when folded, ensuring a secure and reliable scooter folding experience.

• What are the differences between the City Pro and the standard City model?

  • -Motor Configuration: The City Pro is equipped with two 500W motors, providing enhanced power and performance, while the standard City model features a single 500W motor.
  • -Weight: The City Pro weighs 65 lbs, slightly heavier than the standard City model, which weighs 57 lbs.
  • -Maximum Load Capacity: The City Pro has a higher maximum load capacity of 265 lbs, compared to the standard City model, which can carry a maximum load of 220 lbs.
  • -Speed: The City Pro offers a higher top speed of 32 mph, while the standard City model has a top speed of 27 mph.
  • -Range: In eco mode, the City Pro provides a slightly extended range of up to 43 miles, while the standard City model offers a range of up to 40 miles.

  Please note that these differences in motor configuration, weight, maximum load capacity, speed, and range cater to different preferences and requirements of riders.

• Is the headlight brighter than before?

  Yes, we have upgraded the headlight to provide better illumination. The new headlight boasts 20 LUX, twice as bright as the previous model, eliminating the need for additional accessories and ensuring better visibility during your rides.