General Terms & Conditions

Apollo Scooters — General Terms and Conditions
Effective from November 1, 2022 · Last updated August 2026
Applies to apolloscooters.co (United States)

1. Definitions

In these general terms and conditions ("Terms"), the following definitions shall apply:

Agreement: any and every agreement entered into in a signed writing between Apollo Scooters and a Customer including these Terms, and any amendment thereto.

Customer, or You, Your: all natural or legal persons with whom Apollo Scooters enters into an Agreement, who make use of Apollo Scooters' website, or with whom Apollo Scooters is negotiating about the conclusion of an Agreement and/or delivers Products and to whom Apollo Scooters provides Services.

Services: all services provided by Apollo Scooters to the Customer, which may be linked to the purchase of Products.

Product(s): any and all goods which are the subject of an Agreement and/or purchased from Apollo Scooters, including Scooters and scooter accessories.

Scooter(s): any and all electric scooter products which are the subject of an Agreement.

Order: any order issued by a Customer to Apollo Scooters in any form whatsoever.

A-Crew: an Apollo Scooters certified scooter mechanic who works in Apollo Scooters' physical store locations and warehouses.

Apollo Repair Centre: a physical sales and repair location of Apollo Scooters, current addresses listed at: https://apolloscooters.co/pages/locations

Privacy Policy: the statement on the Apollo Scooters website regarding the processing of personal data, located at https://apolloscooters.co/pages/privacy-policy, incorporated herein by reference.

Apollo Scooters, Apollo, or We or Us: Apollo Imports Inc., having its registered offices in Newark, DE, U.S.A.

2. Applicability

These Terms shall be applicable to all Product sales and related Services between Apollo Scooters as seller and a Customer.

Apollo Scooters delivers Products exclusively to Canada and the continental United States (excluding Hawaii and Alaska). If you submit a delivery address outside these locations, Apollo Scooters reserves the right to decline the order.

To place an order, you must be above the age of 18 and not legally incapacitated and have a valid e-mail address.

You shall bear the sole and exclusive responsibility for all aspects of your Scooter rides, including compliance with all road, traffic and insurance rules that may apply to you.

Placing an online order on the website constitutes a formal acceptance of Apollo Scooters' Terms and conditions of sale, and of the Apollo Scooters' app's conditions of use.

Applicability of any general terms and conditions applied by Customer, including any additional, inconsistent or different terms in an Order, are explicitly dismissed by Apollo Scooters. For clarity, the terms in a Customer-provided Order form that shall apply are limited to: description of the Product, quantity, and requested delivery. All other terms shall be as provided herein.

3. Contact Information

United States (apolloscooters.co): Apollo Imports Inc.; 2915 Ogletown Road #3696, Newark, DE 19713, USA; support@apolloscooters.co

4. Quotations, Agreements, Product Descriptions, Integrated Services

An Agreement shall only come into effect to the extent Apollo Scooters accepts an Order from the Customer in writing. The confirmation will follow after Apollo Scooters receives approval from the issuer of your card.

After acceptance of an Order, Apollo Scooters shall at all times be entitled, with or without cause, to cancel such Order prior to delivery without liability, in which case Apollo Scooters shall not be obliged to refund or pay any more than the advance payments already made by Customer, if any.

Apollo Scooters shall observe due care in informing the Customer of the figures, measurements, weights, features and other information applicable to the Products, but cannot warrant that these shall be free of deviations. If the Customer can demonstrate that the Products supplied materially deviate from the information provided, the Customer shall have the right to terminate the Agreement within a reasonable time after delivery, without Apollo Scooters being liable for damages of any kind.

Integration with third-party networks is provided free of charge, unless stated otherwise. Apollo Scooters reserves the right to suspend or discontinue third-party integrations at any time without prior notice. Apollo Scooters makes no representations or warranties as to the availability, reliability or accuracy of third-party networks.

In order to operate all features of the Product, it is necessary that You have a mobile device with the most up-to-date version of the Apollo Scooters mobile device application. You shall bear your own costs relating to the use of the Apollo Scooters app.

5. Apollo Ship+ Service

Apollo Scooters provides an Apollo Ship+ Service to safeguard Scooter owners during shipping. Apollo Scooters may accept or reject account claims within this policy based on its sole discretion. You will need to establish and maintain an account in good standing, free of outstanding charges or chargeback requests.

Stolen Orders

Packages confirmed delivered by the courier but not received by the Customer, including packages delivered to the wrong address that are unrecoverable. If the Customer inputs the correct address at checkout and the package was delivered to the wrong address, Apollo Scooters will replace the order. Claim period: commences 5 calendar days after scheduled delivery, expires 10 calendar days after scheduled delivery.

Lost Orders

Packages confirmed lost by the courier, or Orders not arrived 7 days after the estimated delivery date, or stuck in Label Created status for over 7 days. Claim period: commences 5 calendar days after scheduled delivery, expires 30 calendar days after scheduled delivery.

Damaged Orders

Claim period expires 3 calendar days from delivery date. All expired damage claims are eligible for Apollo Scooters' Limited Warranty subject to the terms in Section 14. You shall send back the Products without undue delay and in any event not later than 14 calendar days from the day on which You communicate your claim. Products must be returned in original packaging or packaging provided by Apollo Scooters.

What Ship+ Does Not Cover

Ship+ shall not provide any cover in respect of claims caused directly or indirectly by:

Invalid or incorrect shipping address at time of order
Flat tires, accident damage, vandalism, electrical component damage, or parts outside the warranty period
Screws, loss of screws, or stripped screws due to over-forcing
Battery failures due to water damage, improper charging, power surges, aftermarket chargers, or lack of proper winter storage
Unauthorized adjustments, modifications, or repairs
Rusting, blemishes, colour fade from sun exposure, or cosmetic damage not affecting performance
Malfunction of third-party software downloaded to the Scooter
Virus, malware, or similar harmful software on the Product
Removal of internal components including SIM card, controller, or IoT components
Damage caused by the Customer or others
Scooters made to the Customer's specifications or clearly personalized
Costs incurred as a result of not being able to use the Scooter

How to Claim

File a claim at: Canada: https://apolloscooters.ca/pages/ship-plus-claim | US: https://apolloscooters.co/pages/ship-plus-claim

Lost Items: fill out the Ship+ Claim form with your order number and email. No photos required. Claims reviewed within 2-3 business days.

Stolen Items: fill out the Ship+ Claim form. For orders over $100, a police report PDF and number is required. Claims reviewed within 2-3 business days.

Damaged Items: fill out the Ship+ Claim form, attach photo and/or video evidence of the damage, and attach a photo of your odometer reading. Any odometer reading above zero will result in denial. For orders over $100, a police report is required. Claims reviewed within 2-3 business days.

6. Prices

Prices displayed on apolloscooters.co are in United States dollars (USD). Prices displayed on apolloscooters.ca are in Canadian dollars (CAD). Prices are inclusive of shipping costs and exclusive of applicable taxes, import and export duties, and any other surcharges. Sales taxes shall be separately stated and invoiced to Customers.

The applicable prices are those in force at the moment of the conclusion of the purchase agreement. Apollo Scooters will always inform you about the total price before you proceed to your Order.

Service fees: You agree to the fees and charges applicable to Your use of any Services as stated in these Terms. Apollo Scooters may add new services for additional fees or amend fees for existing Services at any time in its sole discretion. All fees and charges are non-refundable, except as expressly stated in these Terms.

7. Apollo Amplified

Apollo Amplified is Apollo Scooters' loyalty and rewards program. Participation is not required in order to purchase Products.

Earning: You will earn Amps for designated activities as stated on the Amplified webpage. Apollo Scooters may adjust, amend or discontinue Amps earning activities at any time.

Redemption: You may redeem accrued Amps for rewards as listed on the Amplified webpage at the time of redemption.

Amps Expiration: AMPs expire one year after they are earned. Unused AMPs are reviewed twice a year (on June 30 and December 31) and any AMPs older than one year at that time will expire. Redeeming or earning new AMPs does not affect the expiration of previously earned AMPs.

Referral Program: You may earn Amps for referring other Customers, but you must have an active Amplified account. Apollo Scooters reserves the right to amend the Referral Program at any time.

8. Shipping and Delivery

Shipping and delivery locations are limited to physical addresses in Canada and the continental United States (excluding Hawaii and Alaska) and cannot include PO boxes. All delivery dates are estimates only.

When Apollo Scooters dispatches Products to you, the risk of loss of or damage to the Products shall pass to you when you or a third party indicated by you acquires physical possession of the Products.

Customer shall not be entitled to claim any compensation in the event of an overdue delivery period. Customers have the right to dissolve the Agreement after they have requested delivery within a reasonable timeframe and Apollo Scooters was not able to deliver within that period.

Apollo Scooters shall at all times be entitled to deliver orders in multiple lots or pieces. Due to air shipping restrictions, we are unable to ship batteries to Puerto Rico at this time.

9. Separate Operations and Inventory Systems

Separate Inventory: Canada and the US maintain distinct inventory for new and Open Box Products. Availability varies by region and is not interchangeable between territories.

Warehouse Transfers: Single-unit or order transfers between Canadian and US warehouses are not permitted. Electric scooters contain lithium-ion batteries that cannot be shipped across the US-Canada border.

Order Cancellation: Completion of checkout does not constitute acceptance of an order. If an order is placed inconsistently with these policies, Apollo Scooters reserves the right to cancel that order and issue a full refund.

Warranty Service and Jurisdiction: Warranty coverage is determined by the original proof of purchase. Where warranty service is required, the product must be physically present in the country of purchase. Customers who have arranged cross-border delivery are solely responsible for returning that product to the applicable country to access warranty service.

Returns and Exchanges: All returns and exchanges must be directed to the warehouse in the country from which the original order was fulfilled. Apollo Scooters does not accept cross-border returns or provide return labels for international shipments.

Market-Specific Pricing: Pricing for identical Products differs between markets. Apollo Scooters does not price-match between its Canadian and US storefronts or against any third-party retailer. Promotional pricing in one market does not apply in any other market.

Third-Party and Marketplace Purchases: Warranty service and Ship+ coverage apply only to Products purchased directly through Apollo Scooters' official online stores or authorized retail partners. Apollo Scooters is not responsible for products purchased through third-party marketplaces, resellers, or second-hand channels.

10. Right of Withdrawal

If You meet the definition of a "Customer", You have the right to withdraw from your purchase and revoke your Order without giving any reason within 14 calendar days from the day on which You acquire physical possession of the Products.

You cannot exercise a right to withdraw in case of Products made to the Customer's specifications or clearly personalized.

You shall send back the Products in the original condition and in the original box without undue delay and in any event not later than 14 calendar days from the day on which You communicate your withdrawal. The Products shall remain at risk of the Customer until receipt by Apollo Scooters.

Apollo Scooters shall reimburse You the purchase amount of the Products less any applicable shipping costs, credit card payment processing fees, and restocking fees, no later than 14 calendar days from the day we received Your returned Products.

If the Product has already entered the shipped period, the withdrawal shall be subject to payment processing, restocking, and return shipping fees.

11. Delivery and Risk

Unless explicitly agreed otherwise in writing, delivery shall be made at Apollo Scooters' premises, and the risk of the Products shall be transferred to the Customer at the moment the Products are ready for dispatch.

If the Customer fails to collect the Products it has ordered, it shall be in default without requiring a written notice of default. In such an event, Apollo Scooters shall be entitled to store the Products for the Customer's account and risk and to sell these to a third party.

The Customer shall not have ownership rights to rent, let, or make the Products available to third parties, or to pledge them or encumber them in favor of third parties until Apollo Scooters has transferred the title of those Products to the Customer.

12. Inspection and Complaints

The Customer shall carefully inspect the Products immediately upon arrival. Apollo Scooters must be informed in writing at support@apolloscooters.co of any complaints in respect of defects or discrepancies no later than within five (5) calendar days after receipt. Defects that could not reasonably have been discovered within this period must be reported immediately after discovery, but no later than 14 calendar days after receipt.

The Customer shall immediately cease use of the Products after discovering any irregularity or defect, under penalty of lapse of the right to exercise any of its rights with regard to such irregularity or defect.

The Customer shall not return Products to Apollo Scooters before Apollo Scooters has agreed in writing to such return. Return shipping and restock charges are assumed by the Customer and will be deducted from the reimbursement total.

13. Maintenance, Service and Repair

The Customer acknowledges that proper maintenance of the Product is essential to ensure its safe and efficient operation. Failure to perform general maintenance will void the Limited Warranty as outlined in Section 14.

Customer agrees to indemnify and hold harmless Apollo Scooters from any claims, liabilities, damages, costs, or expenses arising from the Customer's failure to perform the recommended maintenance tasks.

Servicing Turnaround and Spare Parts

Upon receipt of the Product at the Repair Centre, Apollo will communicate an estimated timeline for repair completion and will make reasonable efforts to adhere to that timeline. Unforeseen circumstances may occasionally affect the actual completion date.

Upon notification of repair completion, Customer must retrieve the Scooter or pay the return shipping invoice within 14 days. If Customer fails to do so, a daily storage fee of $25, up to 30 days, will be charged. After this 30-day period, Scooters that have not been retrieved shall at Apollo Scooters' sole option become the property of Apollo Scooters.

Pre-Approved Budget for Repairs

Apollo Scooters reserves the right to perform general repairs under a value of $150 USD without explicit permission from the Customer. If repair costs exceed this amount, Apollo Scooters will contact the Customer for approval before continuing.

If unrepairable frame damage is discovered, Apollo Scooters reserves the right to deem a Scooter unsafe to ride. When a Scooter is declared unsafe, Apollo Scooters will offer the Customer one of three options: (1) Apollo Scooters purchases reusable parts and the remainder is recycled; (2) Customer receives a discount voucher toward a new Scooter based on depreciation; or (3) Customer demands return of the Scooter after signing a waiver acknowledging the risks and agreeing not to ride it.

Repair Warranty

Apollo offers a 30-day warranty on all repairs completed at Apollo Hub Repair Centers. If the same part breaks or the repair was not performed correctly within this 30-day period, Apollo will repair or replace at no expense to Customer. Any damage not directly related to the original repair is the Customer's sole responsibility.

Certified Shops

Apollo-authorized Certified Shops assume full responsibility for repair work quality. Apollo Scooters disclaims any liability for the actions or work quality of the chosen third-party repair center. Certified Shops are authorized to charge their standard hourly and diagnostic rates. If a Certified Shop charges more than Apollo Scooters' standard rate for warranty repairs, the Customer will be responsible for paying the difference.

14. Limited Warranty

Apollo Scooters, hereinafter referred to as APOLLO, gives a LIMITED WARRANTY on Scooters purchased by Customers in the continental United States (excluding Hawaii and Alaska) and Canada against defects in material or workmanship when properly set up, operated, maintained, and stored in accordance with APOLLO's recommendations, including the Apollo Owner's Manual. Warranty components, replacement parts and/or Products will only be shipped within the continental United States (excluding Hawaii and Alaska) and Canada.

Warranty Period

The warranty period that applies to your Scooter is stated on your order confirmation. APOLLO gives the following limited warranties:

A ONE (1) YEAR or TWO (2) YEAR limited warranty on new Scooters against defects in material or workmanship on all original components, as specified on your order confirmation from the date of delivery. The applicable warranty period is determined by the product variant purchased and is confirmed on your order confirmation.
A LIFETIME limited warranty on the Scooter frame for eligible models purchased on or after March 25, 2025, against defects in material or workmanship. This Lifetime Frame Warranty applies to the original purchaser only and does not transfer upon resale. Eligible models are listed on Apollo Scooters' website.

Please note that Apollo Scooters offers a different warranty coverage period on its legacy models, outlet sales, and certain accessories.

Replacement Parts

Replacement parts and components provided under this Limited Warranty may be new or certified-refurbished genuine Apollo parts, confirmed to be in good working condition prior to shipment or installation and of equivalent or better functional quality than the original part being replaced. When replacing a Scooter under warranty, Apollo will first offer an open-box refurbished unit in equal or better condition; if no suitable refurbished unit is available, Apollo will provide a new replacement unit.

Spare Parts

Spare parts purchased separately from Apollo are covered for up to 90 days from the date of purchase against defects in material or workmanship, subject to the same exclusions and terms as this Limited Warranty. For defective spare parts installed by Apollo, Apollo covers labour for corrections within 30 days of installation. For spare parts installed by the Customer, the Customer is responsible for labour costs.

What Apollo Will Do — and the Limit of Our Obligation

For every covered defect, Apollo will, at its option:

Repair the Scooter using new or certified-refurbished genuine Apollo parts; or
Replace the Scooter — Apollo will first offer an open-box refurbished replacement in equal or better condition; if no suitable refurbished unit is available, Apollo will provide a new replacement unit; or
If neither repair nor replacement is reasonably possible, refund the Scooter's Replacement Value (the price paid before taxes, after discounts, as shown on your order confirmation), reduced on a straight-line basis over the applicable Warranty Period.

Apollo's total obligation under this Limited Warranty is limited as follows: once the cumulative cost of repairs reaches the Replacement Value of your Scooter, or once Apollo has replaced the Scooter or issued a refund, Apollo's obligations are fulfilled. In the case of a replacement, the remaining Warranty Period carries over to the replacement unit. In the case of a refund, warranty coverage ends.

THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED ABOVE AND IS THE CUSTOMER'S SOLE REMEDY UNDER THIS WARRANTY. THIS WARRANTY DOES NOT AFFECT ANY STATUTORY RIGHTS OF THE CUSTOMER.

Claim Denial — Written Reasons

A claim under this Limited Warranty will only ever be declined by reference to one of the exclusions listed below, with the reason given in writing to the Customer.

How to Make a Claim

Claims must be submitted at support@apolloscooters.co or through the Apollo app. Every claim must include:

Your order number, Scooter model, and serial number
A description of the issue
A photo or video clearly showing the claimed defect — Apollo cannot proceed with a claim without this

Apollo may accept or reject claims within this policy based on its sole discretion. You will need to maintain an account in good standing, free of outstanding charges or chargeback requests.

Transferability

The Limited Warranty is transferable for units purchased through Apollo. The new owner must initiate an ownership transfer by providing the full name and order number of the original purchaser to support@apolloscooters.co. There is no transfer fee. The Lifetime Frame Warranty does not transfer upon resale and applies to the original purchaser only.

Shipping

Shipping costs for warranty claims are the Customer's responsibility in both directions: shipping the Scooter or component to Apollo's repair centre, and shipping the repaired or replacement Scooter or component back to the Customer. Scooters must be shipped in the original packaging. If the Scooter arrives damaged due to improper packaging, the Customer is responsible for any additional repair costs. If a covered warranty claim involves Apollo shipping a replacement component for self-repair, Apollo covers the cost of the part but not the shipping. Apollo may waive shipping costs at its discretion.

Certified Shops

Certified Shops that partner with Apollo Scooters are authorized to charge their standard hourly and diagnostic rates. If a Certified Shop charges more than Apollo Scooters' standard rate for warranty repairs, the Customer will be responsible for paying the difference.

What Is Not Covered

The Limited Warranty shall not provide any cover in respect of claims caused directly or indirectly by any of the following:

Normal wear and tear of any covered component, or any consumable parts such as tires, inner tubes, brake pads, grips, fenders, and kickstands
Screws, loss of screws, or stripped screws due to over-tightening or over-forcing
Gradual battery capacity loss from normal use and charging cycles
Any cosmetic damage that does not affect the performance of the Scooter, including rusting, blemishes, and colour fade from sun exposure
Water damage, including damage from submersion, pressure-washing, riding through standing water beyond the Scooter's IP rating, or improper cleaning solutions
Battery failures due to water damage, improper charging, power surges, aftermarket chargers, or failure to maintain proper winter storage conditions (minimum 75% battery capacity at room temperature)
Damage due to accidents, collisions, drops, vandalism, physical impact, or insufficient packaging during shipping to Apollo
Damage due to improper assembly, disassembly, modifications, misuse, improper tools, failure to follow the user manual or setup guides, extreme or stunt driving, commercial use, or unauthorized accessories or upgrades not sold by Apollo Scooters
Improper installation of the Phantom Upgrade Kit
Failure to download and/or install mobile device application updates
A malfunction of any software, application, or other material downloaded to the Scooter from third parties
The effect of any virus, malware, or similar harmful software on the Product
Products located outside the country in which the Product was first delivered to its original purchaser
Acts of god, including flooding, fire not originating from the Scooter, and extreme weather events
Accessories, upgrades, or third-party components
Routine servicing or repairs by anyone not authorized by Apollo Scooters
The cost of shipping to and from an Apollo repair centre and any other associated shipping costs
Costs incurred by the Customer as a result of not being able to use the Scooter, or any costs other than the repair or replacement of the Scooter
Any active chargeback filed on the Scooter order — warranty coverage is paused during any active chargeback investigation and reinstated only upon resolution in Apollo's favour

Disclaimer of Warranties and Limitation of Liability

APOLLO SCOOTERS DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES PROVIDED BY STATUTE OR COMMON LAW. APOLLO SCOOTERS' LIABILITY UNDER THIS WARRANTY SHALL BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE. THIS LIMITED WARRANTY ALSO EXCLUDES INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES INCLUDING FOR ECONOMIC LOSS ARISING FROM CLAIMS OF PRODUCT FAILURE, NEGLIGENCE, DEFECTIVE DESIGN, MANUFACTURING DEFECT, AND FAILURE TO WARN AND/OR INSTRUCT. THIS EXCLUSION IS INDEPENDENT FROM AND SHALL SURVIVE ANY FINDING THAT THE EXCLUSIVE REMEDY FAILS ITS ESSENTIAL PURPOSE.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH DISCLAIMER OF WARRANTIES ARE NOT ALLOWED OR ARE EXCLUDED BY APPLICABLE STATE OR PROVINCIAL LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE SAME DURATION AS THE EXPRESS WARRANTY HEREIN. RETAILERS AND WHOLESALE OUTLETS FOR PRODUCTS ARE NOT AUTHORIZED TO MODIFY THIS WARRANTY IN ANY WAY.

Other Provisions

Apollo Scooters A-Crew reserve the right to define which mechanical pieces need replacing during a repair service.

For the purpose of maintenance and repair work, the Customer must transport the Scooter to and from an Apollo Scooters Repair Centre or authorized repair network location. Apollo Scooters shall be entitled (but not required) to repair damage caused by circumstances for which the Customer is liable at the expense of the Customer.

If Apollo Scooters should deliver Products obtained from its own suppliers, Apollo Scooters shall at no time be obliged to honor a warranty or liability in respect of the Customer which is more far-reaching than that which Apollo Scooters can claim from its own supplier.

Apollo Scooters shall be fully discharged of its warranty obligations by complying with one of the repair, replacement, or refund options described above, and it shall not be held to pay any further compensation or damages.

15. Safe Operation, Assumption of Risk, and Indemnification

Customer represents, warrants, and agrees that before riding the Scooter they (i) have read all instructions, warnings, and manuals provided with the Scooter, (ii) are sufficiently fit and physically capable to safely ride a scooter, (iii) are knowledgeable about the operation of the Scooter, and (iv) are knowledgeable about the laws pertaining to electric scooters in the jurisdiction in which they ride.

LIKE ANY PHYSICAL ACTIVITY OR OPERATION OF A RECREATIONAL VEHICLE, RIDING A SCOOTER MAY CAUSE MINOR OR MAJOR INJURIES OR DISCOMFORT. BY CHOOSING TO RIDE AN APOLLO SCOOTERS ELECTRIC SCOOTER, CUSTOMER ASSUMES ALL RESPONSIBILITIES AND RISKS FOR ALL SUCH INJURIES OR OTHER MEDICAL CONDITIONS.

CUSTOMER SHALL INDEMNIFY APOLLO SCOOTERS AGAINST, AND SHALL HOLD APOLLO SCOOTERS HARMLESS FROM ALL COSTS, EXPENSES, AND LIABILITIES (INCLUDING REASONABLE ATTORNEY'S FEES) FROM ANY CLAIMS BY CUSTOMER OR ANY THIRD PARTY ARISING OUT OF CUSTOMER'S USE OF THE SCOOTER.

16. Employee Protection Policy

We do not accept any discriminative, abusive or harassing behavior towards any of our employees or partners and reserve the right to refuse service if this policy is violated.

17. Force Majeure

If Apollo Scooters is unable to fulfill any of its obligations towards Customer due to force majeure, these obligations shall be suspended during the force majeure situation. If a force majeure situation has lasted for one (1) calendar month or more, both parties have the right to dissolve the Agreement in writing. In the event of force majeure of Apollo Scooters, Customer is not entitled to any compensation or damages.

Force majeure includes any circumstance beyond the control of Apollo Scooters hindering the fulfillment of its obligations, including fires, acts of terrorism, strikes, the outbreak and/or spread of viruses and/or diseases, production problems, transportation problems, or any government measures.

18. Intellectual Property

All content made available via our website, including software, pictures, graphic elements, logos, documents, texts, slogans, and other information, as well as all related intellectual property rights, are our exclusive property or are the property of their respective holders.

You are not allowed to copy, display, republish, translate, offer, transfer or distribute in any way any part of the Content, except as explicitly allowed in these conditions or otherwise explicitly permitted in writing.

19. Limitation of Liability

APOLLO SCOOTERS IS NOT LIABLE TO CUSTOMER FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THE AGREEMENT, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Any liability of Apollo Scooters to Customer shall at all times be limited to the sum insured under the liability insurance policies taken out by Apollo Scooters. Should no payment be made under those policies, the liability of Apollo Scooters shall be limited to the fee invoiced and paid by Customer in connection with the delivery at hand during a 12-month period directly preceding the event leading to liability, up to a maximum of $10,000 USD (ten thousand United States Dollars).

20. Termination

If Customer fails to fulfill any of its obligations arising from the Agreement properly or in time, Customer shall be in default and Apollo Scooters shall be entitled without any default notice: (1) to suspend the fulfillment of the Agreement until payment has been adequately guaranteed; and/or (2) to dissolve the Agreement with Customer entirely or in part.

In the event of bankruptcy, provisional suspension of payment, or liquidation of Customer, Apollo Scooters may terminate all Agreements immediately by notice, and all claims against Customer shall be immediately payable in full.

21. Hardware, Software, and Firmware Maintenance and Updates

In order to maintain and improve the safety and functionalities of our Services and Products, it may become necessary to update or alter our Products and/or Services through hardware, software, or firmware updates. Updates may be installed by the Customer on their mobile device, or by Apollo Scooters when Products are brought in for repairs and/or check-ups.

If You refrain from downloading and installing required updates, Your warranty may become null and void. Apollo Scooters does not offer firmware downgrades and is not able to grant a request to not update the software of a Scooter during maintenance and/or repair appointments.

22. Connect+

Apollo Scooters provides the Apollo Connect+ Service to safeguard Product owners with IoT-enabled Products. To access Connect+, You will need to establish and maintain an account in good standing.

You may not use another member's Account, permit anyone else to use your Account, or assign or otherwise transfer your Account to any other person or entity. You are solely responsible for the activity that occurs on Your Account and must keep Your Account password secure.

Connect+ can be purchased at the same time as Your Scooter or at any point afterwards through the Apollo App. Apollo Scooters collects Personal Information necessary to operate the Product and Software and improve user experience, subject to Apollo's Privacy Policy. Apollo Scooters will at all times comply with all applicable privacy and data protection laws, including the California Consumer Privacy Act and the General Data Protection Regulation.

23. Early Release Testing

Apollo Scooters reserves the right to run Early Access Programs for its Scooters and Products at any time and for any duration, at its sole discretion. Participation is not guaranteed and is subject to Apollo Scooters' selection criteria.

If selected to participate, you will be provided with a separate Early Access Program Agreement outlining the scope, responsibilities, confidentiality requirements, and feedback guidelines. In the event of any conflicts between the Early Access Agreement and these General Terms, the terms of the Early Access Agreement will prevail solely with respect to the Early Access Program.

All feedback, ideas, suggestions, and other information provided by participants shall be considered the property of Apollo Scooters. Apollo Scooters reserves the right to terminate or modify the Early Access Program at any time without prior notice.

24. Transfer of Rights and Obligations

Apollo Scooters is allowed to transfer to third parties the rights and obligations described in any Agreement with Customer. If obligations of Apollo Scooters are transferred, Apollo Scooters must inform Customer beforehand and Customer shall be entitled to terminate the Agreement by the date on which the transfer shall take place.

Except as provided in the Agreement and these Terms, Customer cannot transfer to third parties any rights or obligations from any Agreement without consent from Apollo Scooters. Any attempted assignment in violation of this Section shall be null and void.

25. Privacy

In the performance of this agreement we process and safeguard Your personal data according to Our Privacy Policy. See https://apolloscooters.co/pages/privacy-policy

26. Conversion

If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms, or grounds of reasonableness and fairness, the provision concerned shall in all events have a corresponding meaning to such an extent that it may indeed be rightfully invoked.

27. Applicable Law

The mandatory consumer protection laws of the Customer's state of residence apply to this Agreement and cannot be excluded or limited by these Terms.

For all other matters not governed by applicable mandatory consumer protection law: the laws of the State of Delaware, USA apply to purchases made on apolloscooters.co, without regard to conflict of law provisions.

28. Severability

If any term or provision of the Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

29. Amendment of Terms and Dispute Resolution

These Terms may be amended by Apollo Scooters by notification to Customer. The amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are to be carried out after the day of notification.

29.2 Dispute Resolution

Customers may bring claims against Apollo Scooters in the courts of their state of residence. Apollo Scooters consents to the jurisdiction of such courts for consumer claims arising under this Agreement.

Nothing in this Agreement limits a Customer's right to bring a claim in court, to participate in a class action, or to exercise any right available to them under applicable consumer protection legislation. This Agreement contains no arbitration clause and no class-action waiver.

Disclaimer

We take great care to provide visitors to our site with up to date, correct and comprehensive information. However, inaccuracies can still occur. Apollo Scooters is not liable for any damage resulting from visiting this site or from alteration, inaccuracy or omission in the information provided.

Neither does Apollo Scooters give any guarantees regarding the content of third-party websites accessible through hyperlinks on our website and accepts no liability with regards to these websites.

The copyright on the content, the images, the design and the programming of this website belongs to Apollo Scooters. Apollo Scooters refers to Apollo Imports Inc. or one of its subsidiaries.