Get support from our top-rated rider support team.

How to get support?

  • Scooter pre-order tracker *new*

    Looking for information regarding your scooter pre-order?

    Go here: Apollo Scooter Tracker: USA Pre-Order Delivery Updates

    Stay updated with the latest delivery estimates for your Apollo Scooter preorder. Our weekly-updated tracker provides details on shipping waves, order ranges, and more!

  • Smart assistant

    Use our interactive smart assistant to self-resolve questions.
    Open assistant

  • Email

    Monday to Friday 24hrs/day

    Saturday to Sunday from 11am to 1am EST

  • Chat

    Monday to Friday 24hrs/day

    Saturday to Sunday from 11am to 7pm EST
    Open chat

  • Phone (Request a Callback)

    We value your time and understand the importance of direct communication. While we don't man the phones live, you can request a callback by using the following link:

    Request a Callback


    • Monday, Thursday, Friday: 9 am - 8 pm EST
    • Tuesday, Wednesday: 9 am - 5 pm EST
    • Weekend: 9 am - 5 pm EST

    Please note that our hours may vary during public holidays. We'll do our best to get back to you as soon as possible.

  • text (SALES ONLY)


    Monday: 9AM to 8PM EST
    Tuesday: 9AM to 5PM EST
    Wednesday: 9AM to 5PM EST
    Thursday: 9AM to 8PM EST
    Friday: 9AM to 8PM EST
    Saturday: 12PM to 8PM EST
    Sunday: 12PM to 8PM EST

  • Video (Product Troubleshooting)

    Monday to Friday from 9:30am to 5pm EST

    Open video call

  • help desk articles

    Read help articles and browse FAQs.
    Open help desk here