Empowering Customers: Apollo Servicing Revamp

Hey there, scooter enthusiasts! 🛴 Are you ready for something extraordinary? We at Apollo Scooters have been burning the midnight oil, cooking up game-changing updates that will revolutionize your ride. From customer support to incredible new services, we're all set to elevate your scooter experience to a new level. And we mean it. You don't want to miss this one!

All About Support Services

Providing the highest quality customer support services is a point of honor with us, and we spare no effort to that end. 

No More Shipping Hassles!

First up, let's talk about our Apollo Plus Suite. It's all about supporting you throughout your scooter ownership journey. With Ship+, we've taken the hassle out of shipping. If your scooter gets lost, stolen, or damaged, we'll send you a new one free of charge. No fuss, no waiting for claims to be resolved.

Quality Control Like Never Before

And then there's Apollo QC+. Ever worried about defects? With this service, if anything goes wrong within the first 10 km or 30 days, just return it to us, and we'll replace it for free. You'll get a full refund if we don't have a replacement. No more worrying about warranty repairs right after receiving your scooter! (not that it happens, it doesn't!)

We're also partnering with Extend to launch an extended warranty service. This covers accidental damage, mechanical failure, electrical failure, and even water damage. You can choose between different packages and even purchase them up to 90 days after checking out. How cool is that?

Reliable Warranties

Your scooter is more than just a ride; it's an investment. That's why we're doubling down on our commitment to you with incredible enhancements to our warranty and support. 

Our limited warranty has now been expanded to cover two times more components and parts, meaning more free repair services and features than ever before. Thinking about upgrading to a newer scooter? We've got you covered with our new warranty transferability option, making the switch a breeze. 

And because we care about your safety as much as your satisfaction, we're rolling out updated maintenance guides, QC checklist cards, and resources for responsible scooter ownership. With Apollo, you can ride with confidence, knowing that we've got your back every step of the way! 

Support That's Actually Supportive

We go to great lengths to make sure you can contact us seamlessly because we understand that it would be stressful enough if something were to go wrong with your favorite Apollo Scooter. And we want you to have it back in working order as soon as possible!

Video and Phone Support 

Got a complicated issue or just prefer to contact us in a more personal and direct manner? No worries. We now offer video support consultations. Our expert technicians are at the ready to identify and resolve problems in real time. And we've relaunched phone support, too! You can speak or text directly with our specialists to find a perfect match for your needs.

Maintenance Made Easy

With our return portal, we've made returns and exchanges easier. We've also publicized all our internal troubleshooting guides, with over 420 articles and more than 150 customer guides, so if you'd like to resolve your problem on your own, you have all the necessary information on hand at all times. Our self-service chat assistant can even guide you step-by-step through errors and help you book repairs. 

Apollo Service Centers and Community Engagement

At our Apollo Hubs in the United States and Canada, we're introducing three new service packages designed to keep your scooter running smoothly. 

Care plus service

By purchasing a Care Plus plan, scooter owners may be able to get various preventive maintenance services like diagnostic checks, adjustments, replacements, cleaning, and more. This is a way to refresh consumable components and reduce the risk of more serious mechanical failures that could cost more money in the long run. 

Test Drives and Community Events

Want to try before you buy? Book a test drive at one of our Apollo hubs. And keep an eye out for community events this summer. We're all about bringing our customers together to ride and have fun.

Servicing Certification Program

Apollo's launching a certification program to provide local servicing options across North America. We've heard you loud and clear, and we're working hard to make it happen.

Wrapping up 

So there you have it! We're all about empowering you, our customers, and making your scooter experience as smooth and enjoyable as possible. We're future-proofing your ride from shipping to warranties, support options, community engagement, and more. Stay tuned for more exciting updates, and as always, ride safely with Apollo!