Warranty

What is the warranty on scooters sold by Apollo?

All scooters sold by Apollo come with a minimum of 12 months of warranty.

The Apollo line of scooters (Light, City, Explore, and Pro) come with an additional 12 months, for a total of 24 months of coverage.

What is covered by warranty?

The standard 12 months of warranty covers any manufacturing defect. Manufacturing defects are unintended problems that arise throughout the usage of the scooter. In the case that any of the below problems arise, you will have Apollo's full support in getting the problem resolved. Should Apollo be unable to repair the scooter affected by a manufacturing defect, the defective unit will be replaced by a brand new one. Manufacturing defects include problems with:

  • Frame - e.g. cracks in the frame as a result of regular usage
  • Accelerator - e.g. the throttle stops working
  • Battery - e.g. the battery does not hold charge or offers no voltage discharge
  • Controller - e.g. the scooter is not turning on or reacting correctly
  • Motor - e.g. the scooter experiences a sudden loss of power or is unable to reach top speeds
  • Charger - e.g. the charger is overheating or taking longer than usual to charge the battery

Please note that the warranty only covers the above problems should they occur as a result of regular usage of the scooter. Any excessive or inappropriate usage of the product resulting in the above problems will not be covered by the warranty.

What is not covered by warranty?

Warranty does not include two types of damage: (1) wear and tear and (2) water damage.

(1) Wear and tear is the expected damage caused by the user of the scooter throughout the course of their use of the product, for example punctured tires or worn out brake pads. These are consequences of frequent product usage, and the cost of repair (should there be any) is borne by the customer.

(2) Water damage refers to any electrical issues caused by exposure to water or wet surfaces. All scooters sold by Apollo Scooters are rated IP54 water resistant, which allows for use in light rain and on wet surfaces. This rating should not be mistaken for "water-proof". Electric scooters are electrically-powered products, so by their very nature exposure to water is not recommended. Any damage to the scooter as a result of prolonged water exposure will be repaired at the expense of the customer.

How is warranty different for the Apollo line-up?

As mentioned above, the warranty period for the Apollo line-up is 24 months. This is broken down into two 12 month periods with different warranty terms:

  • Months 1-12:
    • Manufacturing defects: parts, labour, and shipping fully covered by Apollo Scooters. In other words, any problem caused by a manufacturing defect is repaired fully at the expense of Apollo Scooters.
    • Wear and tear: not covered, available at cost to customers. In other words, Apollo Scooters will provide parts and labour at cost for issues caused by wear and tear (such as flat tires or worn out brake pads). "At cost" refers to prices that Apollo purchases the parts at from manufacturers - for example, a spare air tube (used to fix a flat tire) will be available for $10 CAD ($7 USD) as opposed to a full retail price of $20 CAD ($14 USD).
  • Months 13-24:
    • Manufacturing defects: parts and shipping available at cost to customers, labour covered by Apollo Scooters. In other words, spare parts will be available for purchase at manufacturers' prices with no margin added by Apollo Scooters. For example, if a throttle/LED display needs to be replaced, it will be available for $25 CAD ($18 USD) as opposed to the retail price of $50 CAD ($36 USD). Labour will be covered by Apollo Scooters, but should shipping be required, the cost will be borne by the customer.
    • Wear and tear: not covered, available at cost to customers. In other words, Apollo Scooters will provide parts and labour at cost for issues caused by wear and tear (such as flat tires or worn out brake pads). "At cost" refers to prices that Apollo purchases the parts at from manufacturers - for example, a spare air tube (used to fix a flat tire) will be available for $10 CAD ($7 USD) as opposed to a full retail price of $20 CAD ($14 USD).

How does the warranty process work?

Simply email us at support@apolloscooters.co with your order number and a detailed description of the problem you are facing. If possible, please attach photos/videos to help our support team diagnose the issue.