All scooters sold by Apollo come with a minimum of 12 months of warranty.
The Apollo line of scooters (Light, City, Explore, and Pro) come with extended warranty lasting up to 24 months.
What is the warranty process?
All support requests fall into three categories:
Remote repairs - majority of issues can be resolved remotely in the comfort of your home. Apollo's support team will help you diagnose the problem, equip you in spare parts, and guide you through the process step-by-step.
Mail-in repairs - complex repairs will require customers to mail in their scooters to Apollo's servicing centres for repair. Scooters will be fixed by trained engineers and mailed back to customers.
Replacements - in rare cases, Apollo will offer to replace your scooter. This will require customers to ship back their original product while waiting for the arrival of the replacement unit.
Regardless of the type of your situation, begin by submitting a support ticket here.
What is covered by warranty?
Coverage is determined by two key questions:
1. What is your coverage category - all scooter problems stem from component failure. Some components are covered by warranty (like your battery and motor), others are not (like inner tubes or brake pads). The below breakdown separates the most frequent component failures into one of the two categories:
2. How long have you had your scooter for:
If you are within the coverage period (as measured from date of purchase), Apollo will cover the cost of part and labour (if needed). Customers will cover the cost of shipping for parts or scooter if needed.
If you are not within the coverage period, Apollo will cover the cost of repair. Customers will cover the wholesale cost of part and shipping.
I need help - what do I do?
The fastest way of getting help is submitting a support ticket here. Our technical support team will get back to you within 48 hours with a solution or a request for more information.