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Multiple ways to get support
Find all our available support channels along with their respective operating hours.
SERVICING & SUPPORT CENTER (RECOMMENDED)
Use our smart support center to self-resolve your questions. Browse help articles and FAQs, with the option to chat with our team if you need further assistance.
Open Support Center
EMAIL
Monday to Friday: 9am to 9pm EST
Saturday & Sunday: 12pm to 8pm EST
For general inquiries - click here
For technical support - click here
CHAT
Monday to Friday: 9am to 5pm EST
Saturday & Sunday: closed
Open chat
PHONE (REQUEST A CALLBACK)
We value your time and understand the importance of direct communication. While we don't man the phones live, you can request a callback by using the following link:
Availability:
- Monday to Sunday: 12pm to 8pm EST
Please note that our hours may vary during public holidays. We'll do our best to get back to you as soon as possible.
SMS (SALES ONLY)
Text:1-833-371-2181
Monday to Sunday: 10am to 6pm EST
VIDEO CALL (PRODUCT TROUBLESHOOTING)
Monday to Friday: 9am to 5pm EST
SCOOTER PRE-ORDER TRACKER
Looking for information regarding your scooter pre-order?
Go here:
USA:
Apollo Scooter Tracker: USA Pre-Order Delivery Updates
CAN:
Apollo Scooter Tracker: Canada Pre-Order Delivery Updates
Stay updated with the latest delivery estimates for your Apollo Scooter preorder. Our weekly-updated tracker provides details on shipping waves, order ranges, and more!