Power
- Understanding Battery Voltage Sag on Your ScooterA battery indicator that goes up and down while riding is voltage sag, and it is normal for every battery-powered device: the level drops under load (accelerating, climbing) and rises again at rest. For a precise reading, stop, wait a moment, and check the scooter's voltage rather than the battery icon. What voltage sag is Under load the battery voltage drops, so the displayed level drops; at rest it recovers. The true battery level only shows when the scooter is not moving and not under load. …Read more
- How to Troubleshoot Scooters That Won't Turn OnHow to Troubleshoot Scooters That Won't Turn On Problem Description Your scooter does not power on when you press the power button. This guide walks you through simple checks and step-by-step tests to isolate the cause and — when possible — resolve it. Symptoms Display isn't turning on when you press the power button No response from throttle or motor when attempting to start Scooter seems to be taking charge but still won’t turn on Common Causes Loose or disconnected communication (comm) cable…Read more
- Trouble shooting a battery - General guideTroubleshooting a battery can be challenging, and anything involving internal repairs should be left to battery professionals. This guide covers safe, basic checks that any rider can do without opening the battery pack or handling dangerous components. Scooter battery issues often show up as power loss, inconsistent battery percentages, or problems with charging. These symptoms can be caused by connector issues, charger faults, or natural battery degradation over a few years of use. If you noti…Read more
- Low Range on Your Apollo ScooterTroubleshooting Low Range on Your Apollo Scooter Overview Not getting the expected range from your Apollo scooter can be frustrating. This article explains what affects your scooter’s range, how you can troubleshoot the issue, and how to collect useful data for support. By following these steps, you’ll better understand your scooter’s performance and help our team assist you faster. Before You Begin Make sure your scooter is fully charged Have the Apollo app installed on your phone Know your sco…Read more
- Scooter not turning on when charging!For certain models, it is normal that the scooter cannot turn on when it is plugged into the charger. This is a safety feature, to avoid having the scooter operate while still connected to an electrical outlet. The models that cannot turn on while charging are as follows: Air/Air Pro 2021, Air 2022-2024, City 2022-2024, Go 2024, Phantom 2.0, Explore 2.0, Go Stellar. For the Phantom 2.0 Stellar, see "Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)". Some of the earlier m…Read more
- Why does my scooter suddenly stop, cut power or not accelerate?Apollo scooters may suddenly stop, lose power, or fail to accelerate due to common issues like battery sag, loose connections, or throttle faults. This guide covers the symptoms and causes, and points you to the Apollo guide for each one. Common symptoms Scooter cuts off during a ride or acceleration. Throttle unresponsive, no power gain. Error codes: E2 (throttle), E3 (comm cable), E4 (motor wiring or hall sensor), E7 (motor hall sensor). On an Apollo Go, see Apollo Go: Troubleshooting & Maint…Read more
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