It is free. Always has been and always will be.
Shipping & Delivery
How much does shipping in Canada cost?
How much does shipping to the US cost?
Shipping to any continental US state is also free. However, customers are responsible for paying duties upon reception. These will range depending on the scooter, but generally fall within $50-150USD.
How long does it take to get my scooter?
If placed before 3PM, we fulfil the order the same business day. If placed after 3PM, the order will be fulfilled on the next business day. We always use one of three carriers: Purolator, UPS, and Canada Post, with whom we purchase expedited delivery services. This means that our delivery times are the following:
-Quebec, Ontario: 1 business day
-Alberta: 5-7 business days
-British Columbia: 5-7 business days
-Saskatchewan, Manitoba: 5-7 business days
-Northwest Territories, Navanut, Yukon: 5-6 business days
-Nova Scotia, New Brunswick, PEI: 1-2 business days
-Newfoundland & Labrador: 2 business days
-East coast states: 1-2 business days
-Mid-west: 3-5 business days
-West coast states: 5-7 business days
Can my scooter get delivered on the weekend?
As much as we would like that, no delivery companies work weekends. If you are in the Montreal area, you can always come by our office or warehouse and pick up your unit.
Will my signature be required upon delivery?
Absolutely. Your scooter is way too valuable to be left at the doorstep unattended. If you would like to change that (i.e. if you have concierge), you can contact the carrier directly once you receive the tracking number from us, and make the necessary arrangements. Most of them will agree to leave the package at your own risk.
Should I keep the original box?
As you might know, we do offer a 2 week return policy. We strongly recommend keeping the box for at least 2 weeks in case you choose to return it.