Understanding Extended Warranty Coverage
Last updated November 5, 2026
2 Year Warranty version, updated from the Apollo app (US and Canada)
Apollo scooters sold on the Apollo website come in a 1 Year and a 2 Year Warranty version. A rider who bought the 1 Year version of a new scooter on the Apollo website (US or Canada store) can update their order to the 2 Year Warranty version from the Apollo app, within 30 days of their warranty start date, and pay only the price difference plus tax (today $89.99 or CA$120.99 on the Apollo Go and Explore 2.0; other models as their 2 Year version reaches the store).
In the app: open the scooter, tap Warranty, review the update and pay on the Apollo store checkout inside the app.
Same scooter: nothing ships and nothing changes on it. The 2-year term counts from the original warranty start date.
Not eligible: open-box and refurbished units, retailer purchases, Australia, warranties that expired or were voided.
It comes with the next Apollo app release.
Extend plans (US)
Extend provides optional extended warranty coverage for Apollo Scooters purchased through the US store. Customers can choose 1-year or 2-year plans, which supplement our standard 12-month warranty. Note: Extended warranty cannot be added to Open Box (OB) purchases.
Coverage Details
Extend covers accidental damage from handling (ADH) starting from day one of purchase. In the second year of a 2-year plan, Extend fully takes over the standard 12-month warranty coverage for all eligible components. Extend also covers shipping fees for repairs and provides prepaid labels.
Time Limit to Add Protection: If not purchased at checkout, customers have 30 days from purchase to add Extend protection online. Once the scooter is delivered they receive an email to register it for the extended warranty; if it does not arrive, they register the scooter in the Apollo App, then register and pay at https://apolloscooters.co/pages/extend-product-registration.
Covered vs. Not Covered
| Covered | Not Covered |
|---|---|
| Mechanical or electrical failures (water damage excluded) | Water damage to mechanical/electrical components |
| Battery replacement (if it stops working) | Water damage to batteries |
| Accidents (e.g., running into a curb, crashing into a tree) | Accidents with vehicles (e.g., crash with a car, scooter, or bike) |
| Flat tires/wheels (up to 3 repairs) | Damage from rust (considered improper maintenance) |
| Brakes, throttle/handlebar issues after crashes | Wear and tear (e.g., grip handles becoming less grippy) |
| Recurring error codes or app connectivity issues (if not resolved by troubleshooting) | Battery degradation (reduced mileage but still functional) |
| All components from Apollo's 12-month warranty (2nd year only) |
Pricing Models
Pricing is based on the scooter's purchase price in USD and scales with the plan length (1 or 2 years).
Examples:
- Lower-priced scooters (e.g., under $1,000): Approximately 5-10% of scooter cost for 1 year
- Mid-range scooters (e.g., $1,000-$2,000): Around $100-$200 for 1 year, $150-$350 for 2 years
- Higher-end models (e.g., over $2,000): $200+ for 1 year, $300+ for 2 years
Purchase Extend at checkout or within 30 days of purchase for immediate coverage activation.