Understanding Apollo’s 12 Month Limited Warranty vs. Extend Coverage

Understanding Apollo’s 12 Month Limited Warranty vs. Extend Coverage

Overview

This article explains the differences between the Apollo 12 Month Limited Warranty and the extended warranty offered by Extend. Understanding these differences helps you make informed decisions about protecting your scooter beyond the first year.

Apollo 12 Month Limited Warranty

• Covers a comprehensive range of repairs and issues for the first year after purchase.
• If something goes wrong within the first year, Apollo will handle repairs for items covered under the limited warranty.

What Extend Coverage Offers

• Extend provides additional coverage beyond Apollo’s standard warranty.
• In the first year, Extend defers to Apollo for anything covered by the limited warranty.
• In the second year of a 2-year plan, Extend covers everything included in Apollo’s limited warranty.
• For the whole plan, Extend also covers these additional items:
• Flat tires
• Water damage
• Accidental damage from handling, starting from day one (accidents with vehicles are not covered)
• Extend also covers shipping costs, labour, and part costs for repairs after the first year.

💡Tip: For the full list of items covered by Extend Coverage, click here.

Important Limitations

⚠️Note: Apollo's Extended warranty does not apply to OB and Refurbished Scooters.

After the First Year

• After 1 year, if you do not have Extend, you are responsible for all shipping, labour, and parts costs for repairs.
• With Extend, these costs are covered for items included in their policy.

2 Year Warranty version, updated from the Apollo app (US and Canada)

Apollo scooters sold on the Apollo website come in a 1 Year and a 2 Year Warranty version. A rider who bought the 1 Year version of a new scooter on the Apollo website (US or Canada store) can update their order to the 2 Year Warranty version from the Apollo app, within 30 days of their warranty start date, and pay only the price difference plus tax (today $89.99 or CA$120.99 on the Apollo Go and Explore 2.0; other models as their 2 Year version reaches the store).

• In the app: open the scooter, tap Warranty, review the update and pay on the Apollo store checkout inside the app.

• Same scooter: nothing ships and nothing changes on it. The 2-year term counts from the original warranty start date.

• Not eligible: open-box and refurbished units, retailer purchases, Australia, warranties that expired or were voided.

• It comes with the next Apollo app release.